Frequently asked questions
GENERAL
Where are you located and what hours are you open?
Click here for our store location and hours of operation!
Can you repot my plants for me?
Yes! We offer repotting services for both plants purchased in-store and any plant projects you need assistance with. For plants not purchased in-store, a pest inspection will be required before we begin the repotting process.
Online orders and shipping
How soon do you ship orders once placed?
To ensure that live plants are not delayed in transit over the weekend, all live plant orders are shipped on Mondays and Tuesdays, with some exceptions on Wednesdays depending on weather conditions. All other merchandise is typically shipped within 1–3 business days.
Do I have to purchase winter shipping insurance?
All orders in the winter months are shipped with heat packs and insulations. However, if your plant gets cold damage during transit, failure to purchase Winter Shipping Protection will not cover your plant for full refund or replacement.
Can I make changes to my orders?
Changes to orders are on a case to case basis. Depending on if your order has already been fulfilled, we typically have the power to change your pickup location, shipping addresses, and at times add products to your order. Feel free to reach out to hello@viridianplantco.com for help!
Product and returns
Do you guarantee your plants?
All of our plants come with a 7-day live plant guarantee to ensure your satisfaction. If the plant shows signs of rapid decline within 7 days of receipt, and the decline is not due to customer care or home environmental factors, you may be eligible for a refund, replacement, or in-store credit, at our discretion. We take great pride in the quality of our plants and are committed to resolving any issues to the best of our ability. Please reach out to our customer support team with clear photos and a description of the issue, and we'll guide you through the process
How long after I make a purchase can I make a return?
All merchandise is covered by a 14-day return policy. To be eligible for a return, items must be unused, unopened, and in its original packaging, along with a valid receipt.
Please note that all sales are final on beauty and self-care products, as well as live plants, due to health and safety regulations.
I opened my product but it was damaged. Can I return it?
If your product was previously damaged in its packaging do to no fault of the customers, you may be eligible for a replacement, store credit, or full refund at our discretion.